Terms & Conditions

Firearm Policy


IF YOU ARE PURCHASING A FIREARM,

YOU MUST PROVIDE THE CURRENT SHIPPING ADDRESS AND CONTACT INFORMATION OF A VALID FFL WHERE THE ITEM WILL BE SHIPPED.

BY PURCHASING FIREARMS, MAGAZINES OR AMMUNITION YOU ARE ACKNOWLEDGING THAT YOU ARE LEGALLY ALLOWED TO PURCHASE SUCH ITEMS IN YOUR LOCALITY.

Defendwaifu.com(representing THE GUNNER’S MATE and INNAWOODS OPERATING WAIFU) has a strict policy regarding firearms in order to follow all laws, rules, and regulations set forth by the Bureau of Alcohol, Tobacco, Firearms, and Explosives.

Firearm in the terms of this agreement shall refer to any item such as a long gun, pistol, receiver, suppressor, short barreled firearms, and machines guns.

There are no returns on sales of firearms or ammunition. All sales are final with only two exceptions as follows; the items cannot be legally received, or the customer is not approved by the ATF for the firearm transfer. The customer takes all responsibility for warranty repairs, and accepts that the firearm, firearm parts, firearm accessories and ammunition are being sold in AS-IS condition.

FFLs transferring handguns to customers of the Gunner's Mate must report all transactions in which a purchase has acquired two or more handguns at  one time or during five consecutive business days. Such transactions are reported on ATFE Form 3310.4 and to BATFE and local law enforcement. 

We will not modify any product advertised to conform to your state or local laws.

All FFLs must send us a signed copy of their valid license, and SOTs a copy of their SOT tax receipt before we ship. Copies must be sent to [email protected] before we can ship any firearm.

 

PAYMENT POLICY

-       We accept Visa, Mastercard, Discover, and American Express.

-       Currently there is a credit card limit of $5,000. 

-       Payment must be provided up front by credit/debit card business check, personal check, or bank check.

-       Checks must be made out to THE GUNNER’S MATE and mailed to THE GUNNER’S MATE P.O. BOX 94013 NORTH LITTLE ROCK, ARKANSAS 72190

-       A $30.00 fee will be charged for checks that do not clear the first time. After which you must agree upon an alternate payment method. No exceptions.

-       Items paid for by check will be shipped after the check has cleared. This is to protect against possible fraud.

-       Checks may take up to 5-7 business days to process by the bank.

-       If you are paying in cash, there is a 3% discount.

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FIREARM RETURN AND REFUND POLICY

-       We will only accept returns if a customer fails the ATF transfer process, or if the customer cannot legally accept the firearm in any manner, and if the firearm has physically left our warehouse location. We will refund and charge a 20% restocking penalty. The FFL/SOT who has taken physical custody of the firearm will be offered a negotiated discount to purchase the firearm from us.

-       All firearm sales will be delivered to a FFL dealer of the customer’s choice as we do not offer warehouse pickup.

-       We are not responsible for any items being lost during transit once they are shipped off to the destination.

-       Many of our firearms are unfired in factory original packaging with factory warranty papers. We also offer factory reconditioned firearms. We believe all of our firearms new and used, are in working order. Again, we are not responsible if a firearm is found to have a defective part. You as the customer agree that buying any firearm or accessory from us will be shipped in as-is condition.

-       We are not responsible for erroneous product descriptions outside of the description of firearm models. This includes number and capacity magazines, manuals, cleaning kits, etc. We strive to be accurate with descriptions as humanly possible.

-       We will prosecute to the full extent of the law if a customer is in violation of any federal, state, or local statute regarding firearm sales.

PURCHASING HANDGUNS/RECEIVERS

-       By ordering handguns, including receivers, you are acknowledging that:

o    You are 21 years of age or older and a United States resident.

o    You are legally allowed to purchase under federal, state, and local laws and regulations and you have no felony convictions and declare under penalty of perjury that all information provided to us is correct.

o    Handguns will be shipped to an address within the U.S. Shipments to AK and HI addresses will be USPS only.

o    We cannot ship handguns to your FFL if your state or locality has banned certain types or magazine capacities.

o    We will not alter the firearm, or any accessory, included in the shipment to be legal in your locality.

PURCHASING LONG GUNS

-       By ordering long guns (rifles and shotguns) you are acknowledging that:

o    You are 18 years of age or older and a United States resident.

o    You are legally allowed to purchase under federal, state, and local laws and regulations and you have no felony convictions and under penalty of perjury that all information provided to us is correct.

o    Long guns will be to an address within the contiguous U.S by UPS or USPS. Shipments to AK and HI addresses will be USPS only.

o    We cannot ship long guns to your FFL if your state or locality has banned certain configurations, i.e. “assault weapons”.

o    We will not alter the firearm, or any accessory, included in the shipment to be legal in your locality. This includes bayonets, magazines, muzzle devices, etc.

PURCHASING NFA ITEMS AND DEALER SAMPLES

Please read carefully this policy on NFA items. Feel free to contact us if you have questions or want to discuss any details about an NFA purchase. This includes, SBRs, SBSs, AOWs, suppressors, transferable machine guns, and dealer samples.

-       You must be 21 years of age or older and a United States resident to purchase

-       You will provide a copy of your driver’s license.

-       All NFA items except machine guns will be shipped UPS.

-       Machine guns and dealer samples will be shipped through FedEx due to UPS policy.

-       We will not ship outside the contiguous 48 states and Alaska, nor will we ship to states that restrict the specific type of NFA firearm you are trying to purchase.

-       The receiving FFL/SOT must send us a valid signed copy of their license and special occupancy tax receipt.

-       FFL/SOTs purchasing, we will file the ATF Form 3 (tax exempt transfer) and have it approved before we ship the firearm.

-       For non-FFL/SOTs, the receiving FFL/SOT you select will handle the ATF Form 4 (paid tax transfer) and submit paperwork to the ATF for you, after the firearm and Form 3 are received by the FFL/SOT. ATF approval of a Form 4 varies and may take 6-12 months for approval. 

PURCHASING AMMUNITION

-       By ordering ammunition, you are acknowledging that:

o    You are 21 years of age or older and a United States resident.

o    You are legally allowed to purchase under federal, state, and local laws and regulations and you have no felony convictions and under penalty of perjury that all information provided to us is correct.

o    Ammunition will be shipped by UPS only to an address that is not a P.O. Box within the contiguous 48 U.S. states. Sorry, no sales to Massachusetts, Washington DC, Alaska or Hawaii.

o    California residents: check to make sure you can receive ammunition in your city or county. After December 31st, 2017, you must have ammunition shipped to an approved CA DOJ vendor.

o    Connecticut, Illinois, New Jersey, and New York residents: You will be required to provide a ID, FOID, FID, FFL, or permit to order ammunition. No direct sales without the required documentation in these jurisdictions. 

 

 

Website Policy & Agreement


You agree to use Innawoods Operating Waifu's website ("Defendwaifu.com") only for purposes that are permitted by this Policy & Agreement
and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. 
You agree that you will not access or attempt to access the Website other than through the interface 
that is provided by DefendWaifu. You specifically agree not to access or attempt to access 
the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts,
web crawlers, keyloggers, malicious autologgers, brute force or R.A.T. You agree that you will not engage in any activity 
that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). 
You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website or its content for any purpose. 
You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences 
(including any loss or damage which DefendWaifu.com may suffer) of any such breach.

 

Privacy Policy


Defendwaifu.com respects your privacy. We will not under any circumstances sell or release your information to anyone. 
All of the information obtained from our Web site will be used for processing, refund or return purposes only. 
The only e-mails you will receive from Defendwaifu.com are updates to any recent orders and/or returns, Support tickets or newsletters via subscription.

 

Promo Codes


DefendWaifu.com does not offer coupons and promo codes at this time.

 

Layaway


We do not offer layaway unless in certain circumstances. Layaway is only valid for 30 days and failure to complete payment in the allotted will result in the items made available for sale again and any partial payment refunded minus any fees and penalties that have occurred. A customer who fails to complete layaway payment in whole will be forbidden from placing any product on layaway again for 90 days and will not be able to place the same products on layaway after the penalty period has passed.

Product Testing / Product Conditions


Defendwaifu.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. Defendwaifu may or may not conduct product testing to ensure quality and satisfaction with items. Any items tested before shipping are bought with the understanding that they will be shipped as-is and that any damages incurred while in transit or upon delivery are not covered by DefendWaifu.com and are subject to return at DefendWaifu's discretion.
Money Back Guarantee/Refund Policy

 

For returns and refunds on firearms and ammunition, please read the firearm policy.

A return authorization number is required for all returns and a 20% restocking fee will apply. 
Additional deductions may be made for returns to reflect their current value/price.
These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period however 
as-is products or other items may not qualify for refund at our discretion. Customers must inform DefendWaifu.com
of any order discrepancy within 30 days from the invoice date so that we may investigate and resolve the situation accordingly.

SATISFACTION GUARANTEE


Defendwaifu may offer our customers a satisfaction replacement or refund guarantee on our products. For any issues with merchandise please contact our support staff and we will work to resolve the issue.

Physical Damage Policy


Physical damage caused by recipient(s) to any product purchased at DefendWaifu.com will effectively void Return/Refund. 
Improper Usage of our products caused by recipient(s) to any product purchased at DefendWaifu.com will effectively void Return/Refund.
Faded/Used/weather-worn and torn recipient items that were purchased at DefendWaifu.com will effectively have avoided Return/Refund.
Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by:

  • tampering with item
  • damage cause by abnormal use
  • Recipient/Customer product testing

Due to regular encounters with this Defendwaifu.com will return any physically damaged items back to the customer at the customer's expense.


Restocking Fee


A 20% restocking penalty will be applied to all returns. Shipping charges are non-refundable. No refunds/returns after 30 days. If a return request is accepted the customer will pay shipping to return the product(s).

Processing Time


You can expect your order to be processed within approximately 2-7 days provided the items are in stock and there aren't any payment issues. 
IOW does not guarantee same day-shipping. Orders may/or/may not be processed on weekends, holidays, during cons, expos or other events
we attend and are processed at our discretion.

Order status


IOW will keep you informed of your order status via e-mail or text. All tracking information will be emailed/texted to the account used via information listed/given at the time of purchase once your order has shipped.
You may also acquire your order status and other updates by logging in to your account on our Web site or by contacting our Support staff.

Security


Security is one of our main concerns. All on-line transactions are piped through our secure server and are split, salted, encrypted and hashed. 
Once we receive your information through the internet, only trusted and authorized personnel will process the payment to make sure your information is handled with the utmost level of security. After that all transactions pass through authorize(.)net and PayPal’s servers and private payment gateways. No card information OR PayPal information is stored in our servers past the time needed to process the order unless otherwise stated by the customer/user or at Defendwaifu's discretion for order / return purposes.


Change Orders


You may request a change to your order provided the order has not already been charged to your account. 
Please contact Support during our hours of operation to request a change to your order. 


Innawoods Operating Waifu © 2019